© 2023 by Sharon Erichsenceramics & Threefish Design Studio

SHIPPING POLICY

All shipments are made by courier from Nelspruit, South Africa (Need local and international shipping companies (local) or TNT, DHL or FEDEX (international)).

Shipments within South Africa are not liable for any customs or duty charges.

Shipments to countries outside South Africa may be liable to a small customs and duty fee which is payable by the customer, unfortunately this is not within our control.

If you would like your tracking number for you order please e-mail us

Delivery within South Africa is usually made the next day, but we allow up to 3 working days. International delivery is often in the hands of customs but usually delivery is made between 3 - 7 working days. Please note we do not process orders on weekends or holidays and orders received after 2pm are sent the following day.

SHIPPING RATES:

South Africa: FREE for orders over R 1000.00 | R100.00 for orders less than R1000

Rest of the World: FREE for orders over R 2000.00 | R500.00 for orders less than R2000

RETURN & EXCHANGE POLICY

 If you are not happy with your purchase,  or it's the wrong size we will give you a FULL CASH REFUND or STORE CREDIT, whichever you prefer.  *NB. No returns on sale items (unless damaged, see below)

Returns procedure:

- Email us to tell us you will be returning your purchase, why and whether you'd like store credit or a cash refund.

- Ship your purchase back to:

NEED SHIPPING ADDRESS

TEL: 

*PLEASE NOTE, THE COST OF RETURN SHIPPING IS NOT REFUNDABLE AND IS AT THE COST AND LIABILITY OF THE SENDER

- Upon receipt of your returned goods in good order, unworn, packaging and branding in tact, we will process        your refund.

- Cash refunds are processed by Payfast and are a credit/debit card reversal, please allow up to 10 days for the amount to reflect in your account (this is how long they ask us to allow for but it's usually much sooner).

- Store Credit will be issued in the form of a voucher code to be used on the online store (valid for 1 year).

- All returns must be made within 30 days of purchase (not receipt of goods).

- NO RETURNS ON SALE ITEMS UNLESS DAMAGED, SEE BELOW.

 
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